Lorraine M

Lorraine M. Boettcher

Work experience

Marathon National Bank of NY, Bayside, NY
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Nov. 2006 - June 2008

Head Teller - As a Head Teller my duties were to act as both a teller and a supervisor. I was responsible for the supply and return of cash, preparing cash shipments, and compiling the currency transaction reports. I also trained tellers, and recorded the cash and coin exchanges in the vault cash log book. I prepared items for storage, kept monthly logs, and oversaw the scanning of the work.

Staples, Manhasset, N.Y.
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June 2002 - December 2002

Copy Center Associate - As a Copy Center Associate I created color, and black & white copies of pictures, text, and blueprints. I did laminating, and binding of documents with various machines for comb binding, wire binding, and velo binding. I processed orders for stamps, signs, badges, business cards, and stationery. I also processed UPS shipments, and assisted some customers by typing up documents, and designing a layout on the computer. I was also responsible for handling the cash as a cashier, helping customers with their purchases, and processing return items as part of customer service.

Aerotek - Option One, New York, N.Y.
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January 1999 - April 1999

Inventory Administrative Assistant - Worked for Option One's client IBM on a temporary basis, taking inventory of telephone/data jacks which were installed at LIJ. I also created spreadsheets in Excel from the information collected and retrieved pad data from the computer terminal for the Rolm phone system to assist the technicians with the telecommunication connections. In addition to these duties, I also updated the blueprints with corrected jack locations, and room numbers.

Flushing Savings Bank, FSB, Flushing, N.Y.
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(Various Positions held between October 1989 - January 1998)
July 1995 - January 1997 and August 1997 - January 1998

Customer Service Representative - Duties included helping customers, answering phones, opening new accounts, entering data on the computer, typing memos and letters, and promoting sales of monetary instruments.

July 1992 - July 1995

Senior Teller - As a supervisor my duties included opening the vault, supplying cash to the tellers, and proving both the ATM Master and the Branch Master. Other responsibilities included approving items over teller limits, giving overrides, cash counting the tellers, and compiling monthly productivity reports, in addition to giving monthly teller meetings, and writing reviews.

October 1989 - July 1992

Teller - Duties included the processing of customer transactions, being responsible with the cash and balancing the teller proof sheet each night. Also doing back-up work and helping with the overall branch proof.

(Note: All positions at FSB also required me to train others for those respective positions.)

TempForce, Inc., New Hyde Park, N.Y.
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July 1995 - August 1995

Encoder - Worked as a temporary replacement at Fi-Serv as an Encoder. My duties entailed encoding checks, deposit tickets, withdrawal tickets, etc., which were received from Banco Popular for processing at Fi-Serv. (Note: Second job in evening.)

Broadway Laundromat, Flushing, N.Y.
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July 1993 - October 1993

Driver - Duties included pickup and delivery of laundry, and collecting payments. (Note: Second job in the evening.)

OTI, Office Temps. Inc., New York, N.Y.
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Summer 1988

Clerk - Worked at various locations where duties included filing, typing, logging invoices, answering phones, and mail room work.

Queensborough Community College, Bayside, N.Y.
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Spring 1989

Tutor - Tutored students in Data Processing (DBase III, Supercalc 3, Word Star 3.3) , and also Business Law concepts.

Summer 1986 & 1987

Clerk - Worked in the Financial Aid Office in which my duties included filing, typing addresses, answering phones, etc.

Education

Queensborough CommunityCollege , Bayside, N.Y.

Graduated in 1989 with a Associate in Applied Science degree in Management and Marketing.

Queens College Continuing Education , Flushing, N.Y.

Took classes in WP5.1, Introduction to Microcomputers, System Analysis and Design, and some Basic Programming.

Skills

Typing 45-50 wpm, filing, bookkeeping, cash handling, office machines, encoding machines, computers, and EDS Bank system program. Familiar with both Xerox and Canon copy machines, various binding machines, and laminating machine. Computer applications that I am proficient in include MS Word XP, MS Word 2000, MS Word 2003, Excel XP, Excel 2000, Excel 2003 and Word Perfect 8. Other software which I am familiar with includes MS Outlook XP, MS Outlook 2000, 2003, MS PowerPoint XP, MS Front Page XP, MS Front Page 98, Visio, Eudora 5.1-6.2, Paint Shop Pro 8. Working knowledge of Windows XP, Windows 2000, Windows 98, Windows NT 4.0, Windows 95, Windows 3.1, and DOS operating systems. Ability to troubleshoot and repair personal computers. Some networking knowledge, and Exchange 5.5 and 2000 Administration.

Self-established Computer Technician -I have installed modems, motherboards, video cards, sound cards, scsi cards, network cards, controller cards, floppy drives, hard drives, DVD/CD rom drives, and repaired PC's on a part-time basis. I have also removed viruses.

References
Upon request.

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